Transportation
The Office of Pupil Transportation
Safe, reliable transportation is an important part of helping our students arrive to school ready to learn. Below you’ll find key resources, contacts, and guidance for families regarding transportation
Quick Tips for Families
- Have students arrive at the bus stop 5 minutes early.
- Teach younger students to recognize their bus number and driver.
- Make sure your contact information is updated with the school so you can be reached quickly if needed.
- Download the NYC School Bus App (if applicable) for real-time bus tracking.
Frequently Asked Questions
How do I find out if my child is eligible for the school bus?
Eligibility depends on your child’s grade level, how far they live from school, and if a bus stop can be placed. Some students may receive yellow bus service, while others may be eligible for a Student OMNY card for subway and city bus travel. Learn more about bus eligibility here
What should I do if the bus is late or doesn’t arrive?
If your child’s bus is running late or doesn’t arrive, you can:
- Call the Office of Pupil Transportation (OPT): 718-392-8855
- Check the NYC School Bus App for real-time updates
- File a bus service complaint through NYC 311
Who do I contact if my child has special transportation needs?
If your child has an IEP or medical needs, transportation accommodations may be available (such as door-to-door service or accessible buses). Speak with your child’s IEP team or contact the school for guidance. You can also review the DOE Transportation Guide for Families
How do I get a replacement Student OMNY card?
If your child’s card is lost, stolen, or damaged, notify the school right away. The school will deactivate the old card and request a replacement. Learn more about Student OMNY cards.
Who do I contact if my child has special transportation needs?
If your child has an IEP or medical needs, transportation accommodations may be available (such as door-to-door service or accessible buses). Speak with your child’s IEP team or contact the school for guidance. You can also review the DOE Transportation Guide for Families.
